Cancellations, Returns & Refunds
Did not like your first
Lit Box?
If you're not satisfied with your first Lit Box,
you can cancel your subscription within 7 days
of receiving the box.
-
This offer is valid only for new subscribers on their first order.
-
Cancellation requests must be submitted via email or
-
A full refund will be processed — no questions asked.
-
Please allow up to 15 days to process your refund completely.
Order Cancellation Policy
Standard Order Cancellation
Orders may be cancelled within
24 hours of placement, if the box
has not yet been dispatched.
After dispatch, order cancellation
is not permitted — however, if this
is your first Lit Box, you may still
request a subscription cancellation
within 7 days of receiving it.
Cancellation requests will not be
accepted beyond the 7-day
window from the date of delivery
of the first box.
Refunds for eligible
cancellations are processed
within 7 working days.
You can check the status of your
cancellation in your
My Account > Orders section.
Returns & Replacements
We accept returns under specific conditions to ensure fairness and quality control.
Damaged Product
At The Lit Quest, we take great care to ensure every box is securely packed and dispatched in perfect condition. However, due to factors beyond our control during delivery, occasional damage may occur. If your box or its contents arrive damaged:
-
Please report the issue within 48 hours of delivery.
-
Include a clear unboxing video showing the sealed box being opened and the damaged contents.
-
Products must be unused and in their original packaging to qualify for a replacement.
-
Our Quality Inspection Team will review the evidence and validate the claim.
-
Once approved, a replacement box will be dispatched within 7 working days.
No-Show Deliveries
-
We attempt delivery twice.
-
If delivery fails both times, the box is returned to our warehouse.
-
You may request re-shipping, but additional shipping charges will apply.
